The problem
The firm converts customers at high volume, but each one has until the end of the day to sign a debit order mandate, or the product they just signed up for is cancelled. A converted customer and a lost one were separated by a single form and a few hours.
Staff simply couldn't reach everyone in time. Many customers also didn't know how to complete the mandate and gave up. Real revenue was lapsing on the last step, after all the hard work of winning the deal was already done.
The system
Flairr built an AI agent that follows up with every customer who hasn't completed their mandate, well before the deadline. It reminds them, explains what's needed, and walks anyone who's stuck through the process step by step, the same patient hand-holding a staff member would give, except it can do it for all of them at once.
Nobody falls through because the team ran out of hours. The agent covers the whole list, every day, and only the genuine exceptions reach a person.
Why it sticks
The mandate is where converted customers were quietly leaking away. Closing that gap doesn't just save hours, it protects revenue the firm had already earned, which is why the return lands at 350%.