The problem
Dispatch, supervisors and drivers stayed in sync the hard way: someone reading a message in one WhatsApp group and retyping it into another, then copying the same details into Google Sheets and drafting an email to whoever needed to know. Most of the day went to moving information by hand.
It was also fragile. Messages got missed, numbers got mistyped, and a single slip held up the dispatch of a truck, an expensive kind of small mistake.
The system
Flairr built a custom AI agent that sits in the middle of all that traffic. It takes in requests and orders from team members, forwards each one to the right team or supervisor, updates the relevant Google Sheets, and sends the emails that need sending, the four jobs people were doing manually, done the moment a message comes in.
The team stops being a relay and goes back to the actual work of moving freight.
What changed
From the first day there were no more copy-paste errors, and information flowed without anyone shepherding it. Communication that used to take hours happens in seconds, and the delays that came from missed or mistyped messages largely disappeared.